FAQs
How do I purchase a watch or jewelry from Chrono47?
For in-stock items, add to cart and checkout securely. Special orders or price inquiries? Contact us via form, phone, or email—our experts guide you to satisfaction.
Do you accept offers on pieces?
Yes, on select watches and jewelry—use "Ask a Question" or reach out directly for negotiation.
Why haven't I received order confirmation?
Allow 12-48 hours for payment verification; we'll notify you once processed.
Why was my order canceled with a refund?
Payment issues trigger auto-cancel; we'll contact you to resolve or suggest alternatives.
What payment methods do you accept?
Wire transfers, major U.S. credit cards, PayPal, Venmo, Affirm financing—flexible for all.
How secure are my transactions?
256-bit SSL encryption safeguards every detail; we never share your info.
Do you offer discounts?
Competitive pricing standard; bank wires save on fees— inquire for your best deal.
How do I contact support?
Email, phone, text, or form—our team responds promptly.
How fast is shipping?
Free FedEx Ground/2-Day on $500+ orders; overnight available U.S.-wide.
What's your return policy?
7-day returns plus 1-year service warranty—full details on our policy page.
How do I return an item?
Initiate via contact form/email/phone; follow policy for seamless process.
Are all watches and jewelry authentic?
100% guaranteed—full refund if ever proven otherwise. Rigorous expert checks every piece.
Are pre-owned watches serviced?
Yes, inspected and serviced by certified watchmakers or brand centers.
Do pieces include boxes, papers, or certs?
Most do (noted in listings); photos show exactly what's included—ask for details.
Are photos of the actual item?
Exact where possible; high-volume stock may use reps—request specific images or FaceTime view.
Do watches have all original links?
Yes, unless specified otherwise.
Do items have serial numbers?
Every watch includes original serials—no exceptions for traceability.
Can you customize watches or jewelry?
Watches: no. Jewelry: yes, full bespoke lab-grown/natural diamond service.
What's your warranty coverage?
1-year service on all purchases—covers repairs nationwide.
Do you have a physical store?
Yes, Booth 64 at 37 W 47th St, NYC Diamond District—by appointment, plus national shipping.
How do you source inventory?
Trusted wholesalers, trade-ins, auctions, private sellers—all verified for watches and jewelry.
Why your prices on luxury?
Independent status skips authorized dealer markups—direct savings passed to you.
Authorized dealer vs. independent?
Authorized: brand-tied, higher prices. Us: flexible, competitive for watches/jewelry.
Jewelry certification details?
GIA/IGI for diamonds (lab/natural)—full docs provided.
Trade-in during purchase?
Yes—apply value from your watch/jewelry toward new buys.