Customer Satisfaction Guaranteed
Chrono47 ensures you're delighted with your luxury watch or fine jewelry purchase. Our policy covers timepieces and diamonds with clear, fair terms.
Return Eligibility
- Timeframe: 7 days from delivery date.
- Condition: Unworn/untampered, original packaging, accessories, docs/certs included.
- Exclusions: Special orders, custom jewelry, engraved items, sourced watches—final sale.
How to Initiate a Return
Contact 720-492-6619 or Info@chrono47.com for RMA number, order details, and return reason.
Repack securely in original materials. Ship via insured carrier (FedEx/UPS recommended)—customer pays return shipping.
Mandatory: Unpacking video required for damage/missing/incorrect claims on high-value items.
Refund Details
- Processing: 5-7 business days after inspection.
- Restocking Fee: 5% applies to all returns/exchanges.
- Shipping: Original shipping costs non-refundable.
Non-Returnable Items
- Sale/promotional purchases.
- Items showing wear, damage, or alteration.
- Price on Request or consignment pieces.
- Custom lab-grown/natural diamond jewelry.
Authenticity Issues
Questions on watch/jewelry authenticity? Contact us immediately—100% guarantee backed by full refund.
Need Help?
Our team streamlines every return. Reach out for guidance or exceptions.
Last Updated: March 12, 2026
Chrono47
Info@chrono47.com
720-492-6619
37 W 47th St Booth 64 & 65, New York, NY 10036, United States.